Fonality hud 3.6
When I inquired of my account representative if they could do something to bring my firm in line with what others in the industry were charging or what they charged new customers, I was told that if I were to go out and get a quote for a comparable service and submit it to them and they agreed that it was comparable, they would match that price. Our firm was their customer for over four (4) years and when I compared costs, I discovered that not only had the cost of this service declined over that period, but their new customers were paying significantly less than we were. The primary reason I cancelled my service with Fonality/Netfortis was cost. After being left on hold for that amount of time they denied my request to have the phone shipped back to me at cost to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. While she was pleasant to talk too it still took her days to try to get the matter resolved. I called and spoke with a manager at Fonality/Netfortis. After some research, the value of the telephone was less than $100.00. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan.
Fonality/Netfortis wanted us to pay $375.00 for that phone. During the four years that these phones were in use one of the phones was damaged, but it was still in working condition. After cancelation of the service we are required to return the phones which was not unusual. This is one of the reasons we ultimately chose to cancel our service with this company. However, when something happened to the phone or the phone quality was reduced, it was BLFs problem and Fonality would not pay to them fixed. Over the course of four years, we paid $5,280 for these phones. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. This review is the subjective opinion of the user and not of or VoIP Review.įonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality Netfortis. We are also paying less than half what we had been. We moved to Ooma and it was super simple to set up in a fraction of the time. For a small business, we don't have a tech person who can spend time routing and figuring out their system. I pointed out to them that since our numbers were ported and phones unplugged, there was no reason to bill us because dragging their feet obviously benefited them - the longer they wait to process the request, process the RMA, and process the cancellation means the longer they can bill us! The system is also complicated as hell. Well, that's fine, but I've now been waiting 8 days for them to tell me where to send them and issue an RMA. We were then able to decide on a new MUCH cheaper phone system with a competitor, and they would not even submit the cancellation until the phones were returned. Our sub-tenant asked us to cancel their lines and I submitted a request for that - it took NetFortris 12 days to respond to that.
We couldn't send or receive faxes for over a month.
After weeks, they finally admitted there was a component issue. I inquired about issues sending and receiving faxes about a year ago and their response was that we were sending them wrong (we had their instructions and nothing had changed). It was fine until NetFortris took over and then everything went downhill. I joined a small office that had this phone service. Features and prices vary for each of their packages: Essentials, Professional, and Ultimate. These include functionalities for trouble-free phone administration (Auto-Attendant, Online Admin Portal, and Call Records and History), efficient call management (Personalized Call Routing, Voicemail Management & Transcription, and Click to Dial), and support for a distributed workforce (Mobile Device Integration, Multiple Location Integration, and Offsite Desk Phone and Softphone Support). Their VoIP phone service and phone systems are bundled with their Unified Communications (UC) software, providing organizations a complete business communications solution that lets them sell, provide service, and communicate with ease.įonality’s business phone solutions are not only affordable and reliable, they’re also packed with powerful features not found with traditional analog business phones. Trusted by more than 300,000 users, Fonality offers reliable and affordable phone solutions for businesses of every size and industry.